Why Choose Us?

Our number one aim is to get the best possible price for your home and, in our experience, getting things spot-on from the beginning makes this achievable. To start with we value your property by referring to the UK’s largest data base of comparable properties, to make sure we set a suitable, but realistic, for sale price.

More than anything, we want you to feel 100% satisfied with the service we offer, so we’ll discuss your priorities at the start, and tailor our approach accordingly. Property ladder is a family owned and run business, and family values, approachability and communication are key. By getting to know our sellers and buyers well, we can help to make the sale process as smooth as possible.

Family Business

With no less than five family members working in our business, our approach to selling your property is firstly professional but above all we want to be approachable. We strive to treat you in the same manor we would want to be treated in the same situation.

For us that means no hard sell, no arm twisting but a service that treats customers fairly and delivers a great result!

Plans That Sell

These days, no property brochure is complete without a floorplan, to give buyers a clear picture of the shape, layout and size of the rooms – helping them imagine how they would live there. London buyers especially like to know the square footage, which we provide on all our details.

Our plans come in 3D to fully explain the space you are selling!


Great Writing

Dull, formulaic property descriptions, loved by agents, loathed by buyers are forbidden here!

We take time to write bright, engaging narratives which bring your property to life so buyers can better visualise themselves living there. We also write a headline to grab the reader’s attention in press ads and online.


Client Delighting

Let’s be honest about this. One of our main sources of new business is referral and recommendation so we really care what you think about us and the service we provide.

That’s why we will go out of our way to provide a service that is above and beyond your expectations. We will drive you to viewings, pick up paperwork from your home and even send flowers if we make a mistake. Our reputation matters to us.

Quality Photography

We offer really good photography, which is so important in marketing a property.

We take the time to choose the best angles, use lighting well, and even add a blue sky to the image if nature falls short that day! Research has shown that quality photography adds thousands of £’s to the final sale price achieved.


London Market

With London continuing to be the engine-room of the UK housing market, it’s good to know how we’re working to find London buyers.


With 45% of our sales to people outside of Norwich, premium online marketing ensures that our properties are showcased to the highest standard.

Online Searching

These days, having a wide internet presence is the single most powerful tool for finding buyers – especially those from outside the area – and vastly more important than being part of a chain of offices.

We’ll promote your home on all the biggest property websites, and email full downloadable details to all buyers on our database who are looking for a property like yours – usually around 1000 people – and telephone the really ‘hot’ ones.


Social Media

We know our twitter from our facebook!

That’s why we are active on social media every day, talking about our properties and the benefits of living in and around Norwich.

Our followers and friends stretch far and wide, enabling us to network your property further than ever before

Property Preview

New-to-market properties are highly soughtafter which is why we have developed “propertypreview” – a marketing programme designed to ensure that your property receives maximum exposure the day it goes on the market.


Centrally Located


Our modern offices at 40 Exchange Street, in central Norwich, are located opposite St Andrews car park on a main thoroughfare up to Norwich marketplace and the city centre.

Our bold high street presence means that we can enthusiastically discuss your property, with buyers in a relaxed environment.

Meeting buyers in a “face to face” situation, allows us to engage with them about your home, in a way that the internet just wouldn’t allow.

Keeping You Updated


We’ll make sure you’re properly updated all of the time.

We’ll call you after each viewing to pass on the applicants’ feedback, and we’ll call you regularly to discuss progress. You’ll also have James Brooks or Edward Brooks’ mobile numbers should you want to discuss anything

The King Of Aftersales!


To ensure that our clients’ properties complete – and ontime – we are almost unique in the city for having a dedicated sales progressor.

Meet amazing Ed who has the tough job of chasing, cajoling and generally harassing all the buyers, solicitors, lenders, surveyors and so on in a chain.