Lots of our work comes from recommendations and referrals and we think that’s because we treat people, how we would want to be treated, in the same situation. No arm twisting. No hard sell and certainly no lies or fabrication.
Every so often we get a thank you card (the ones above are real) and a gift or two. Also, since spring 2015 we send out questionnaires to every client, after they have moved, to gage how best our service, could be improved. Here are some of the recent comments we have received.
What did you think of the marketing material and quality of photographs for the property you bought or sold?
Did you feel propertyladder did everything they could to help you achieve exchange of contracts once a sale had been agreed?
“The pictures of the house were brilliant, the house looked amazing and I almost didn’t want to sell, when I saw them!” Mr & Mrs W, South City. 2015
“I thought the marketing material was well presented and informative!” Mr J, Hellesdon. 2015
“Great. Accurate. Good exciting headlines!” Miss A, North City. 2015
“The photographs were excellent. There were a few mistakes initially, in the marketing material, IE directions to the property but these were soon resolved.” Mr & Mrs J, Reepham. 2015
Would you recommend us to your friends? If yes, what would you tell them is the main reason to choose propertyladder over any of our competitors?
“Yes! Easy & Pain Free!“ Mrs A, North City. 2015
“Yes – Ed went above and beyond to help us with our purchase. I can’t imagine any other agent would have been so diligent and thorough.” Mr & Mrs W, Hainford. 2015
“Yes! Went the extra mile.” Miss F, Costessey. 2015
“Ed & James kept me up to date with proceedings.” Mrs M, Old Catton. 2015
Finally, if you have any other feedback, please provide it here:
“Yes. Just nice normal people. Easy to deal with and great results.” Mrs A, North City. 2015
“We have already recommended you, as we had a good experience.” Mr H, Hellesdon. 2015
“Yes we would. We felt we would always speak to someone what knew exactly what was happening with our sale/purchase, rather than being treated as just another transaction.” Mr & Mrs W, Hainford. 2015
“I would recommend Property Ladder for the efficient and friendly manner in which they dealt with the purchase.” Mrs M, Old Catton. 2015
“WE would have no hesitation in using Property Ladder again (not that we ever want to move from our lovely house) THANK YOU!!”Mrs W, South City. 2015
“Property Ladder were on the ball with everything. Although I mainly dealt with Ed, everyone else knew what was happening – and I always got a call back when needed to clarify something.”Mr J, Hellesdon. 2015
“So good to find an agent I can trust. Outstanding in every way from start to finish. Thoroughly professional, knowledgeable and did exactly what they promised. A MASSIVE THANK YOU.”Mr & Mrs B, Cawston. 2015
“We would recommend this estate agent to other people simply because they are a family company and the family members were always available to speak to and discuss the progress of the sale.”Mr & Mrs J, Reepham. 2015