Lots of our work comes from recommendations and referrals and we think that’s because we treat people, how we would want to be treated, in the same situation. No arm twisting. No hard sell and certainly no lies or fabrication.

Every so often we get a thank you card (the ones above are real) and a gift or two. Also, since spring 2015 we send out questionnaires to every client, after they have moved, to gage how best our service, could be improved. Here are some of the recent comments we have received.


What did you think of the marketing material and quality of photographs for the property you bought or sold?


The pictures of the house were brilliant, the house looked amazing and I almost didn’t want to sell, when I saw them! Mr & Mrs W, South City. 2015

I thought the marketing material was well presented and informative! Mr J, Hellesdon. 2015

Great. Accurate. Good exciting headlines! Miss A, North City. 2015

The photographs were excellent. There were a few mistakes initially, in the marketing material, IE directions to the property but these were soon resolved. Mr & Mrs J, Reepham. 2015

Did you feel propertyladder did everything they could to help you achieve exchange of contracts once a sale had been agreed?


Yes! Easy & Pain Free! Mrs A, North City. 2015

Yes – Ed went above and beyond to help us with our purchase. I can’t imagine any other agent would have been so diligent and thorough. Mr & Mrs W, Hainford. 2015

Yes! Went the extra mile. Miss F, Costessey. 2015

Ed & James kept me up to date with proceedings. Mrs M, Old Catton. 2015

Would you recommend us to your friends? If yes, what would you tell them is the main reason to choose propertyladder over any of our competitors?


Yes. Just nice normal people. Easy to deal with and great results. Mrs A, North City. 2015

We have already recommended you, as we had a good experience. Mr H, Hellesdon. 2015

Yes we would. We felt we would always speak to someone what knew exactly what was happening with our sale/purchase, rather than being treated as just another transaction. Mr & Mrs W, Hainford. 2015

I would recommend Property Ladder for the efficient and friendly manner in which they dealt with the purchase. Mrs M, Old Catton. 2015

Finally, if you have any other feedback, please provide it here:


WE would have no hesitation in using Property Ladder again (not that we ever want to move from our lovely house) THANK YOU!!Mrs W, South City. 2015

Property Ladder were on the ball with everything. Although I mainly dealt with Ed, everyone else knew what was happening – and I always got a call back when needed to clarify something.Mr J, Hellesdon. 2015

So good to find an agent I can trust. Outstanding in every way from start to finish. Thoroughly professional, knowledgeable and did exactly what they promised. A MASSIVE THANK YOU.Mr & Mrs B, Cawston. 2015

We would recommend this estate agent to other people simply because they are a family company and the family members were always available to speak to and discuss the progress of the sale.Mr & Mrs J, Reepham. 2015


To find out more about our customer focused approach to selling